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From Tool to System: How AI Reshapes Learning in Higher Education
AI in Education Human Experience of AI

From Tool to System: How AI Reshapes Learning in Higher Education

Artificial Intelligence and Student Life: 

What Is Actually Changing?


Walk into almost any college classroom right now and ask a simple question: how many students are using artificial intelligence to support their learning? Most hands go up, although not always immediately. Some students hesitate. Some look around first. But eventually, the majority of them acknowledge what has already become normal. That moment, more than any institutional policy or faculty debate, reveals how artificial intelligence is already re-shaping student learning in higher education.

What Students Are Actually Doing

It is tempting to start this discussion with definitions: artificial intelligence (AI), generative systems (GAI), machine learning (ML), and large language models (LLM). These explanations have their place, but they don’t reflect how students actually encounter this technology. Students experience AI during moments of difficulty. They face it when they don’t know how to start a paper, when a reading doesn’t make sense, or when they are trying to see if their interpretation is even close to correct. They ask a question, and something responds. The reply isn’t always accurate, but it’s immediate, structured, and confident.

In this sense, AI is not simply a shortcut. For many students, it is functioning as an entry point into the work itself. It provides a way to begin, to test an idea, or to translate confusion into something more manageable. In some cases, it resembles the type of academic support that is unevenly available across student populations.

For many students, AI is not replacing the work. It is making the work possible to begin.



Is This Moment Actually New?

At this point, it is worth asking whether this moment is truly new or whether it is another iteration of a familiar pattern. Higher education has already experienced several technological shifts that prompted similar concerns. Calculators raised questions about the loss of mathematical skill. Search engines reshaped how research was conducted. Word processors changed the writing process itself. Socrates warned that the act of writing things down threatened thinking. In each case, there were warnings about overreliance and diminished ability. Those warnings were not entirely wrong, but they also did not fully capture what was happening. The tool changed, but more importantly, the relationship to the task changed.

What changes with new tools is rarely just the task. It is the relationship to the task.

What Changes When the Tool Responds?

Artificial intelligence appears to follow this pattern, but it also introduces a complication that earlier technologies did not. A calculator does not respond to uncertainty. A search engine does not refine your question in real time. Generative AI does both. Students do not simply input a query and receive an answer. They revise their prompts, adjust their language, and ask again. There is a back and forth that begins to shape how they approach the task.

This raises a question that is not yet fully addressed in most higher education conversations. At what point does repeated interaction begin to alter how a student experiences the learning process? My research on human-AI companionship examines this more directly by asking what kind of relationship a system invites: helper, assistant, guide, or something else entirely. Students may not articulate this in theoretical terms, but they respond to it in practice. They return to the same systems, develop preferences, and begin to rely on them in moments of uncertainty. The system does not possess intention or awareness, but the interaction still produces a relational effect.

If interaction is beginning to shape how students engage with their work, then it also begins to shape how we should think about evaluating that work.

The system may not be relational, but the experience of using it often is.

What Are We Measuring Now?

This becomes more complicated when we consider what is actually being evaluated in higher education. If a student can generate a coherent essay, construct an argument, and produce writing that appears polished, then we have to ask what those outputs were measuring in the first place.

It is easy to frame this as a problem of academic integrity, but that framing may be too narrow. The issue is not only that students can outsource work. That possibility did not begin with AI. It is that the system has long relied on products as proxies for learning. Artificial intelligence makes that reliance more visible.

At the same time, students are not the only ones adjusting their practices. Faculty are also incorporating AI into their workflows. They use it to draft feedback, organize ideas, and manage the increasing demands on their time. This creates a situation in which both sides of the educational exchange are interacting with the same underlying systems. Students produce work with AI. Faculty respond with the assistance of AI.


Where is learning situated when both students and faculty are using AI?

Who Benefits and Who Does Not?

The issue of equity further complicates this landscape. Artificial intelligence has the potential to expand access to cognitive support, particularly for students who may not have consistent access to tutoring or other academic resources. At the same time, access to AI tools, as well as the ability to use them effectively, is uneven. Institutional policies vary, levels of AI literacy differ, and some students are positioned to benefit more quickly than others. AI can both extend opportunity and reproduce existing inequalities depending on how it is implemented and who is able to take advantage of it.

Student perspectives on AI often reflect this complexity. Some students use AI to deepen their engagement with material by testing interpretations and refining their thinking. Others use it to complete tasks efficiently and meet external expectations. Both uses exist simultaneously, and neither can be treated as the singular story of AI in education.

AI does not level the playing field. It rearranges it.

Where Does AI Belong?


Efforts to locate AI within a culture of academic integrity emphasize responsibility, transparency, and ethical engagement. These are important principles, but they rely on an assumption that the boundaries of AI use can be clearly understood and consistently applied. In practice, those boundaries are often blurred. As AI becomes more integrated into the learning process, distinguishing between independent work and assisted work becomes increasingly difficult. This shifts the conversation away from detection and toward questions of trust and accountability.

When we step back from individual cases and institutional responses, a broader pattern begins to emerge. Artificial intelligence is not simply adding a new layer to student life. It is redistributing aspects of cognition, altering how students approach tasks, and introducing new forms of interaction into the learning process. At the same time, it is exposing tensions that have long existed within higher education, particularly the reliance on outputs as indicators of understanding.

The problem is not simply how students are using AI. It is what AI reveals about how learning has been defined.

Why the Humanities Push Back

One place where this tension becomes especially visible is in the humanities. Faculty resistance to AI is often framed as reluctance to adopt a new tool, but that framing misses what is actually at stake. Humanities disciplines are built on a particular understanding of how knowledge is produced through close reading, sustained argument, and the development of an individual voice over time. When AI can replicate parts of that process, even imperfectly, it raises questions that extend well beyond academic integrity. It touches the foundations of disciplinary identity and what counts as meaningful intellectual work. What is being contested is not just method, but the definition of knowledge itself.

I explore this dynamic in more detail in a companion video, where I argue that what looks like resistance is often a rational response to a deeper epistemological shift. If you are interested in how faculty are experiencing this moment from the inside, you can watch that discussion here.

What Comes Next

This does not mean that AI should be rejected. There is clear value in its ability to reduce barriers, support idea generation, and make complex material more accessible. The challenge is not whether to use AI, but how to integrate it in ways that support meaningful engagement rather than replace it. This requires attention to how assignments are designed, how learning is assessed, and how students are taught to work with AI systems responsibly.

The more difficult question is not technical but philosophical. If students can rely on external systems to assist with thinking, writing, and problem-solving, then the location of intelligence becomes less stable. It is no longer confined to the individual. Instead, it is distributed across systems, tools, and interactions.

What follows from that shift is still unfolding. Higher education has not yet determined what should remain individual, what can be distributed, or how those boundaries should be drawn. For now, students are navigating that terrain in practice, often ahead of the institutions designed to guide them.

We are not at the end of this shift. We are in the middle of learning how to live with it.

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TRACE Framework: Five Questions for Using AI Wisely
AI and Work AI in Education Ethics Human Experience of AI

TRACE Framework: Five Questions for Using AI Wisely

TRACE™️: Five Questions for Using AI Wisely


Artificial intelligence has quietly changed the kinds of decisions people make each day. That change is easy to miss because many of the visible activities remain familiar. People still write emails, summarize meetings, search for information, brainstorm ideas, and solve problems. On the surface, the work often looks the same. What has changed is the relationship between the person doing the work and the system participating in it.

Consider how easily an ordinary question becomes a negotiation. A student asks an AI system to explain a difficult concept. A manager requests a summary of a lengthy report. A physician asks for possible differential diagnoses before meeting with a patient. None of these examples removes the human from the process, yet each redistributes part of the cognitive work that was previously performed without technological assistance. The interaction is no longer simply one of using a tool. It becomes a negotiation over evidence, judgment, interpretation, and responsibility.

Much of the public conversation about AI continues to focus on capability. Can the system write well enough? Can it reason? Can it replace particular kinds of work? Those are understandable questions because new technologies are often evaluated according to what they can accomplish. They tell us relatively little, however, about what happens after those capabilities become ordinary. Once AI participates in everyday work, the more interesting question may not be what the technology can do but how people begin adapting around it.

That shift in perspective is where TRACE™️ begins. Rather than evaluating AI as a technology, TRACE examines the conditions created when intelligent systems become participants in human decision-making. The framework is less concerned with whether AI should be used than with understanding the kinds of questions that become increasingly important once its use becomes commonplace. Those questions recur across workplaces, classrooms, hospitals, governments, and homes because they arise from the structure of the interaction itself rather than from any particular application.

TRACE organizes those recurring questions into five domains: trust, reality, agency, cognition, and exposure. Together, they provide a way of examining not only individual decisions but also the broader human adaptations taking place as AI becomes part of everyday life.

Each domain represents a different way AI participates in human decision-making. Although they can be considered individually, they are most useful when viewed together. A trustworthy response may still influence how we understand a problem. An efficient workflow may reduce opportunities for independent thinking. A helpful recommendation may leave important questions about responsibility unanswered. TRACE is therefore less a checklist than a set of perspectives that reveal different aspects of the same interaction.

The Five Domains of TRACE

Trust

How much confidence should I place in this response?

Trust is often treated as though it were a property of technology. We ask whether an AI system is trustworthy in much the same way we ask whether a bridge is structurally sound or whether a calculator produces the correct answer. Yet trust has never worked that way. It is not a characteristic that exists independently of either a person or a machine. It is a relationship that develops between them, shaped by repeated interactions, previous experience, institutional reputation, and the consequences of being wrong.

AI complicates that relationship because it produces something humans are particularly susceptible to mistaking for evidence: fluency. A response that is coherent, confident, and immediate often feels more reliable than one that is hesitant or incomplete. That impression persists even when the underlying information contains errors, omits important context, or presents speculation alongside fact without clearly distinguishing between them. The challenge is rarely that people trust AI absolutely. More often, trust becomes miscalibrated. Confidence gradually becomes attached to presentation rather than evidence.

The purpose of the Trust domain is therefore not to encourage skepticism for its own sake. Distrusting accurate information is no more useful than believing inaccurate information. Instead, Trust asks whether our confidence is proportional to the quality of the evidence supporting the response. The central question is not whether AI can be trusted, but how trust should be calibrated as these systems become routine participants in everyday thinking.

Reality

How might this shape my understanding?

We often imagine that information changes our minds by adding new facts. Just as often, however, it changes our understanding by changing what receives our attention. Every explanation foregrounds certain relationships while leaving others in the background. Every summary decides what deserves emphasis and what can be safely omitted.

This matters because most people encounter AI not as a database but as a conversational partner. The system does not simply retrieve information. It selects examples, establishes tone, chooses analogies, and determines which perspectives appear relevant to the question being asked. Those decisions influence what becomes visible and what remains outside the frame. Over time, repeated interactions can narrow the range of possibilities a person routinely considers without that narrowing ever becoming obvious. Reality, therefore, asks readers to pay attention not only to accuracy but also to framing. A technically correct response may still guide attention toward one interpretation while obscuring others. The question is less "Is this true?" than "How is this response shaping the way I understand the situation before me?" Recognizing that distinction makes visible one of AI's quieter forms of influence.

Agency

Who remains responsible?

Responsibility has always been easier to assign when the boundaries between people and tools are clear. A spreadsheet performs calculations without creating uncertainty about who made the financial decision. A search engine retrieves information without claiming ownership of the conclusions drawn from it. AI occupies a more ambiguous position because it increasingly contributes to judgments that have traditionally been understood as human work.

That ambiguity creates conditions in which responsibility can become surprisingly difficult to locate. Individuals may defer to algorithmic recommendations because the system appears objective. Organizations may attribute undesirable outcomes to the technology rather than to the choices surrounding its design, deployment, or oversight. As decision-making becomes distributed across people and intelligent systems, accountability risks becoming similarly diffuse.

Agency asks readers to resist that diffusion. The question is not whether AI participated in the decision. Increasingly, it will. The more important question is whether human responsibility remains visible once that participation occurs. Technology may redistribute work, but responsibility does not disappear simply because it has become easier to overlook.

Cognition

What thinking am I outsourcing?

Every technology redistributes cognitive work. Writing externalized memory. Calculators reduced the need for mental arithmetic. Search engines transformed information retrieval. AI represents another step in that longer history, but with a notable difference. Rather than supporting isolated cognitive tasks, it increasingly participates across many forms of thinking simultaneously. It summarizes, synthesizes, critiques, brainstorms, drafts, plans, and evaluates. Activities that once required sustained intellectual effort can now be completed collaboratively with a conversational system.

The question, however, is not whether these changes are good or bad. Humans have always developed technologies that extend cognitive capacity. The more interesting question concerns what happens when delegation becomes habitual. Human abilities develop through repeated use. They also decline through repeated delegation. The question is not whether AI changes cognition. It clearly does. The more important question is which cognitive capacities we gradually stop practicing because the technology performs them well enough.

The Cognition domain is concerned with the relationship between efficiency and dependence. Delegating routine work may create opportunities for deeper thinking, but only if the capacities being preserved remain intentional. Otherwise, convenience quietly becomes substitution, and the distinction between assistance and replacement becomes harder to recognize.

Exposure

What information am I sharing?

Privacy is often mistaken for secrecy, as though it matters only when someone has something to hide. Everyday life suggests otherwise. People routinely decide what to reveal, to whom, and under what circumstances. Those decisions make social life possible because they preserve the ability to manage the boundaries between different relationships.

AI systems expand those opportunities for disclosure because they invite interaction in unusually conversational ways. Users describe problems in detail, upload documents, explain workplace processes, and reveal uncertainties that might never appear in a traditional search engine query. Even when individual exchanges seem insignificant, repeated interactions contribute to larger patterns of data collection and inference. What appears to be a series of isolated prompts may also become part of a broader informational portrait.

Exposure encourages readers to think beyond the narrow question of whether a particular prompt contains confidential information. Instead, it asks how participation in AI systems gradually reshapes the boundaries between what remains private, what becomes observable, and what is ultimately available for analysis. Privacy, in this sense, is not merely the protection of information. It is the ongoing ability to decide what parts of ourselves, our organizations, and our thinking remain under our own control.

Why TRACE Matters

Frameworks become useful when they provide language for changes that are otherwise difficult to notice while those changes are still unfolding. AI is introducing new habits of working, learning, deciding, and communicating so gradually that many of its most significant effects appear ordinary by the time we recognize them. TRACE does not attempt to predict every consequence of artificial intelligence. Instead, it offers a way of observing those consequences while they are still emerging.

The five domains are not independent categories, nor are they questions to answer once and set aside. Trust influences how people construct reality. Reality shapes perceptions of agency. Agency affects the kinds of cognition people delegate to intelligent systems. Each interaction also produces new forms of exposure. The domains overlap because they describe different dimensions of the same process: the ongoing adaptation of human thinking, judgment, and social life to increasingly capable AI systems.

For that reason, TRACE is best understood as a practice of attention rather than a checklist. Returning to these questions over time makes it easier to notice how AI is changing not only the work we do, but the conditions under which that work takes place. The technology will continue to evolve. Human adaptation will continue alongside it. The value of TRACE lies in giving us a vocabulary for observing those changes before they become so familiar that we stop seeing them.




Tags: 

AI Ethics, TRACE Framework, Human-Centered AI, AI Literacy, Human-AI Interaction, Trust in AI, Human Adaptation





 

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Presentation Beyond the Binary - Using Generative AI to Close Equity Gaps in Higher Education
AI in Education Presentation

Beyond the Binary - Using Generative AI to Close Equity Gaps in Higher Education

Many faculty have been introduced to Generative AI. Its potential for equitable teaching is still emerging.



 

Overview

Generative AI (GAI) tools like ChatGPT are transforming higher education; however, if not used intentionally, they can widen digital divides. This dynamic, interactive session invites you to reconsider GAI from the perspective of equity and access. You will engage with real-world classroom challenges, collaborate with colleagues, and leave with a ready-to-use Equitable GAI Integration Toolkit. Whether you're skeptical or curious, this session will expand your teaching possibilities, providing fresh strategies to support diverse learners with care, clarity, and creativity.

Many faculty members have attended “Intro to AI” talks, but still struggle to use generative AI (GAI) tools equitably. This session addresses that need by exploring GAI through the lens of educational equity and access. It is relevant across disciplines and roles, offering practical strategies for full-time and adjunct faculty, graduate instructors, and staff who seek to support digital literacy, student success, and inclusive pedagogy.

Event

Teaching and Learning Summit 2025
May 13, 2025
Bowling Green State University
Bowling Green, OH


Ideal Audience

AI Practioners, Educators, General Readers,

Tags

Human-AI Interaction, Human-Computer Interaction, AI in Education, Trust and AI, Technology and Culture, Presentation, 
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Presentation Class in the Digital Classroom: Rethinking Technology Access and Educational Equity
AI in Education Ethics Presentation

Class in the Digital Classroom: Rethinking Technology Access and Educational Equity

 Unequal access to AI literacy is becoming the new class divide in higher education.


Overview

This presentation argued that generative AI tools are reshaping educational opportunity in uneven ways. While some students gain strategic advantages through early access and guided instruction, others remain excluded from meaningful AI literacy. The talk reframed AI not as a threat to learning but as a structural force that can either widen or narrow inequality depending on institutional response. By situating generative AI within class dynamics, the presentation highlighted the need for deliberate, equity-driven integration.

Event

ClassCon Conference
March 15, 2025
Bowling Green, Ohio

Tags

Human-Computer Interaction, Human-AI Interaction, AI in Education, Technology and Culture, Presentation

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Presentation AI in HigherEd: Hero or Villan?
AI in Education Ethics Presentation

AI in HigherEd: Hero or Villan?


Artificial intelligence has already entered higher education. The question is not whether it belongs, but who learns to use it well.

Overview

This presentation grew out of a moment that felt unsettled in a very particular way. Artificial intelligence was already present in the daily practices of students, shaping how they approached writing, research, and problem-solving, while institutional responses were still forming and often inconsistent across courses and departments.

What emerged was not a clear policy landscape, but a lived one. Some students experimented early and developed a working familiarity with these tools through use, iteration, and occasional failure. Others avoided them, either out of caution or because they understood them to be off limits. Over time, those experiences began to diverge in ways that were not immediately visible, but became more pronounced as expectations around productivity and output remained the same.

The difference was subtle at first. It appeared in confidence, in efficiency, in the ability to begin. It accumulated through repeated interaction, through moments where one student had a starting point and another did not. These are not dramatic gaps, but they are persistent ones.

The presentation stayed close to that experience. Rather than asking whether AI is good or bad for education, it considered what happens when a set of tools becomes quietly integrated into student workflows without shared guidance or instruction. Avoidance does not remove these systems from the learning environment. It redistributes how and where learning takes place.

This raises a question that is less theoretical than it first appears. If students are expected to use these tools beyond the university, then preparation cannot remain informal or uneven. It becomes part of the work of teaching, not as endorsement, but as orientation.

Event

Approaching Academia: A Conference on Class and Culture
March 16, 2024
Bowling Green, Ohio

Tags

AI in HigherEd, Educational Equity, Generative AI, Technology Ethics, Teaching and Learning
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Presentation Invited Panelist: Student Perspectives on AI
AI in Education Ethics Presentation

Invited Panelist: Student Perspectives on AI

Student Perspectives on AI Panel Discussion

As part of an ongoing initiative on emerging technologies affecting higher education, Bowling Green State University's Center for Faculty Excellence convened a university-wide discussion on how students are experiencing AI in the classroom. 

I am honored to be one of 10 students invited to share their expertise. 

I spoke about: 

What ethical and/or equity concerns do I have about AI use in the classroom?

Right now, one of the biggest concerns I have is that generative AI could unintentionally deepen existing inequalities among students. These tools are spreading quickly, but students are not all approaching them with the same level of familiarity, confidence, or guidance. Some students are experimenting with AI and learning how to use it productively, while others are avoiding it entirely because they are worried about violating academic integrity policies or simply don’t know what the boundaries are. When expectations are unclear, students who already have technological confidence often benefit the most. Another concern is transparency. Generative AI systems can produce answers that sound confident even when they are incomplete or incorrect. Students who are still developing expertise in a subject may not yet have the knowledge needed to evaluate those responses critically. For me, the ethical issue is not simply whether students use AI. The larger question is whether universities are helping students learn how to interact with these systems responsibly and critically, because they are likely to encounter them throughout their academic and professional lives.

What recommendations do I have for faculty as they navigate AI use in the classroom?

One recommendation I would offer is to treat generative AI as something students need to learn about rather than something that simply needs to be prohibited. Students are already encountering these tools, and avoiding the conversation entirely can create more confusion than clarity. Faculty can help by talking openly about what these systems do well, where they fall short, and how students should evaluate the information they generate. That kind of discussion helps students develop judgment rather than simply relying on the tool. Another important step is providing clear guidance about when AI use is acceptable and when it is not. Right now, many students are unsure about the boundaries, and that uncertainty can create anxiety about whether they are using the technology appropriately. More broadly, this moment is an opportunity to help students develop AI literacy—not just technical familiarity with the tools, but the ability to question them, interpret their outputs, and understand how they shape the way information is produced.

How has AI impacted my ability to learn? 

Right now, generative AI tools are still very new in higher education, and many of the conversations around them are dominated by concern or suspicion. At the same time, what I’m hearing from students across different programs is a more complicated story. For some students, especially neurodiverse students, these tools can help level aspects of the playing field. Generative AI can assist with organizing ideas, translating complex readings into clearer language, or helping students get unstuck when they are staring at a blank page. In that sense, the technology can function less like an answer machine and more like a form of cognitive scaffolding. That doesn’t mean the tool replaces learning. Students still have to evaluate what the system produces, compare it to course materials, and decide what is useful or inaccurate. The real educational value comes from that interaction; from questioning, refining, and verifying the output. What this moment is revealing is that generative AI may not simply be a productivity tool. For some learners, it changes how they interact with knowledge itself. That raises an important question for universities: how do we design learning environments that recognize both the opportunities and the limits of these systems? 

These responses reflect themes I often explore in my work: how emerging technologies reshape trust, learning,  and human relationships with intelligent systems. 

Audience

Bowling Green State University community members who are interested in the role of artificial intelligence tools (mostly generative AI) at the university. Possibilities, pitfalls, and cautious optimism were the prevailing themes among the panelists. 

Event

Student Perspectives on AI Panel Discussion
Center for Faculty Excellence AI Event Series
October 26, 2026 
Bowling Green State University
Bowling Green, OH

Tags

AI in Higher Education, Human-Computer Interaction, Technology and Culture



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